WINDOWS VISTA   DD Poker will not install on Vista OR requires activation every time the game is run. See here for details.	SECURITY PROGRAM ISSUES The Loading... screen appears, then goes away. See here for details.
ACTIVATION CODE ISSUES I lost my my activation number! I can not activate my game!	ONLINE SUPPORT SUPPLEMENT Please see our online support supplement for help on hosting online games.
Password Help Create a pasword to play online Change your Password or email I forgot my Password Webpage Online Profile Login DD Forums Login	KNOWN ISSUES Patches  Activation   Windows   VISTA  Max OS X   Linux   Demo
GAME HELP We have tons of information in the game help. You may view it in your browser here, or click the Help button in your game.	EMAIL SUPPORT If your problem is not resolved by the information on this page, or you need additional help, please send an email to: poker-support@donohoe.info (Please include the information below) Give a detailed description of your problem. Log file - click the Support button on the main menu and then click the Copy button to copy the the log to the clipboard so you can then paste it into your email. We aim to get back to you as quickly as possible. However, sometimes there may be a delay of 12-24 hours, especially on weekends and holidays. The majority of the time we will have your question answered by the end of the day in the evening. Nevertheless, we feel you will find we offer the best support of any software company out there! If for some reason we do not answer you within 24 hours, your message was probably not received. Please make sure you are sending your mail to: poker-support@donohoe.info Thanks and we hope to resolve your problems soon.
FORUMS SUPPORT If you wish to post suggestions for future versions, ask Donohoe Digital a question, or converse with other DD Tournament Poker customers, please visit our forums at: DD Poker discussion forums I need help with my DD Forums Login and Password.

DD Poker 2.0 has the ability to auto-update itself. If you are encountering a problem, update your game before asking for support since it may already be fixed. To do this, click on the Updates button on the main menu and then click on the Check For Update button. The update will not take long, if one is available.

Issue 1	I lost my activation number!
I Registered	If you registered your game with Donohoe Digital, email us at poker-support@donohoe.info with your name, email, and home address that you registered with and we will quickly send you your original activation number. Also, let us know if you purchased the downloadable version from Regsoft or created an online profile, we will have a record of that too.
I still have my manual	Your activation number is printed on the back of your game manual.
I can still access my game	Your activation number is displayed on our Registration screen, regardless of whether you registered or not. From the main menu, click register, your activation will be in yellow.
I created an online profile	If you created an online profile, email us at poker-support@donohoe.info with your online profile name, email, name, and address and we will quickly send you your original activation number.
I purchased the game online from Donohoe Digital via Regsoft.	If you purchased the game online through Donohoe Digital via Regsoft, email us at poker-support@donohoe.info with your name, email, and home address, let us know you ordered through Regsoft and we will quickly send you your original activation number.
No, I did not register or have any of the above	If you have not registered, lost your manual, lost your game on your computer, did not create an online profile, or purchase online via Regsoft: Our policy is to not replace lost activation numbers. It is your responsibility to either register your product or keep track of those numbers as you would for any other software that uses them.

Issue 2	I can not activate my game!
Platform	Any
Cause
Solution	If you are unable to activate your game, your number was most likely not entered properly. Please review the above examples to resolve the issue. If that does not help, email poker-support@donohoe.info for assistance. If the end user license agreement has been violated and your number has been banned and deactivated, a message will appear telling you so.

Issue 3	I downloaded TOURNAMENT.POKER.NO.LIMIT.TEXAS.HOLD.EM-PHXiSO, the "warez" version of DD Tournament Poker - No Limit Texas Hold'em and can't find the activation number.
Cause	Some of the sites that list such software have a sense of ethics and remove the activation number from their listings, which is why you can't find it. Also note, we have banned and continue to ban every activation number that has violated the end user license agreement.
Solution	Please purchase our software - we are a small company that makes a living by selling software. DD Tournament Poker is priced reasonably - if you like it, buy it. Thanks for your support.

 

 

 

Issue 1	Nothing happens when you run the game or stops during the LOADING screen.
Platform	Any Windows
Cause1	The most likely cause is your Internet security software is preventing DD Poker from running or accessing your LAN or the internet. Examples include but are not limited to Windows Firewall, Norton Internet Security, Norton Personal Firewall, McAfee Anti Virus, CA products, Zone Alarm among others.
Solution1	Review your security program's instructions. Each has specific ways to enter the information below: Allow the execution of ddpoker.exe. Allow TCP over ports 11885 to 11889. Allow UDP over ports 11885 to 11889. See the online support supplement for more information.
Cause2	It is possible that the poker database is corrupt.
Solution2	Rename your database folder and try running the game again. Using My Computer, navigate to C:\Documents and Settings\Your Name\.dd-poker2\save\ Note: "Your Name" is the unique name of your computer which may be your name. Inside the save folder is the database folder named db. Rename the db folder to db2

Issue 2	Windows Vista Workaround Instructions - If DD Poker will not install on Vista OR requires activation every time the game is run.
Platform	Windows Vista
Details	DD Poker may not easily operate or install on all Windows Vista systems depending on the security and administrator settings. For those having trouble, try the following workarounds until a more permanent fix is available.
Solution	If you are having trouble installing the game, or the game requires activation every time the game is run: Install the game as an administrator, and run the game in Windows XP mode. Downloading and Installation: Download the demo to your desktop from the download page: http://www.ddpoker.com/demo.html by right clicking the download file and choose to "download linked file", or "save Target as", and choose your desktop as the download location. Then right click the downloaded file and choose "Run As Administrator" to install. Configure the game to run in "Windows XP mode" with the following instructions: 1. Right click on the executable (or shortcut) icon for DD Poker 2. 2. Select Properties 3. Go to the Compatibility tab 4. Find the Compatibility Mode section 5. Check the box that says "Run this program in compatibility mode for:" 6. Move the drop down list to "Windows XP (Service Pack 2)" 7. Click the OK button 8. Start DD Poker