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Known Issues
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Password Help
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Security Program Issues
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Help Using DD Poker
We have tons of information in the game help. You may view it in your browser here, or click the Help button in your game.
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Online Support Supplement
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DD Poker 3 checks with our server regularly and will notify you when a new release is available for download. However, if you missed or ignored an update message, you can make sure you are at the most recent version by checking the Current Version at the top of the download page and comparing it to your version (seen at the bottom right of any menu screen).
| Issue 1 | Nothing happens when you run the game or stops during the Loading... screen.
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| Platform | Any Windows |
| Cause1 | The most likely cause is your Internet security software is preventing DD Poker from running or accessing your LAN or the internet. Examples include but are not limited to Windows Firewall, Norton Internet Security, Norton Personal Firewall, McAfee Anti Virus, CA products, Zone Alarm among others. |
| Solution1 | Review your security program's instructions. Each has specific ways to enter the information below:
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| Cause2 | It is possible that the poker database is corrupt. |
| Solution2 | Rename your database folder and try running the game again. Using My Computer, navigate to C:\Documents and Settings\Your Name\.dd-poker2\save\ |
| Issue 1 | Installing Version 3 |
| Platform | Mac OS X |
| Details | In order to install DD Poker 3 (or higher), your miminum system requirements must have MacOS 10.4.5 (or higher) and the Java 5.0 update. |
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Mac OS
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What version Mac OS am I at? If you are at MacOS 10.3 Panther, need to
purchase
the latest Mac OS X (currently 10.5 - Leopard) If you have Mac OS 10.4 Tiger, but are not up to 10.4.5, click the Apple logo in the menu on the top left of your screen, a menu will appear, choose Software Update for a free update. |
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Java
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What version of Java am I at? Using Finder, open a Terminal window in Applications, Utilities. Type java -version then press the Enter key. The line printed will display the version of java. It should show "build 1.5". If the version is below 1.5 you need to update to Java 5.0. If you are not at Java 5.0: Download Jave 5 (1.5) from Apple |
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| Issue 1 | After Installation, when you run DD Poker, you get an error saying: This application has unexpectedly quit If you look at the details or log in your ddpoker2/log/err.txt you will see a data which
includes Java.lang.unsatisifiedLinkError with the statement below: |
| Details | This library is apparently not on all linux installations and was not statically linked into the DD Poker library. This has been seen on Mandrake and Gentoo. |
| Solution | Download libstdc++-libc6.2-2.so.3, place it in your /usr/lib from the root directory and make sure it has 555 permissions with the command chmod 555 libstdc++-libc6.2-2.so.3 You may need to be root. |
Solution for |
Debian Linux may still not find the shared object file above. The closest file in the Debian repository is libstdc++2.10-glibc2.2 Install this file using the Debian's 'apt' tool with the following command: $ apt-get install libstdc++2.10-glibc2.2 |
| Issue 2 | Sound does not work on Linux |
| Solution |
Here is how one customer fixed this problem: "The volume control was useless for almost all applications or had really low volume. When I went to the terminal window and typed alsamixer, I found that the system was running Pulse Audio! It should be running alsa. I typed sudo alsamixer -c 0 (zero) which set the alsa mixer to a default configuration. I then went to two places, system => preferences => sound and set all to alsa mixier and used the test buttons. Also system => preferences => sessions and made sure Pulse Audio was unchecked." |
